At OX Clothing, every piece is created with intention and care. This policy outlines how returns and refunds are handled so expectations are clear, fair, and transparent for everyone.

Please review the information below before making a purchase.

Eligibility for Returns

We accept returns on eligible items within 14 days of delivery, provided the item meets the conditions outlined below.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be returned in their original condition

  • Original tags and packaging must be intact

  • Items must show no signs of wear, damage, or alteration

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return or refund:

  • Worn or washed garments

  • Items returned without original tags or packaging

  • Sale or discounted items (unless otherwise stated)

  • Gift cards

All sales marked as final are non-refundable.

Refund Process

Once a returned item is received and inspected, you will be notified of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used at checkout. Please allow several business days for the refund to be processed by your financial institution.

Shipping costs are non-refundable unless the return is the result of an error on our part.

Exchanges

At this time, we do not offer direct exchanges.
If you wish to replace an item, please return the original purchase (if eligible) and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

We recommend using a trackable shipping service when returning items, as OX Clothing is not responsible for lost or damaged return shipments.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We will review the situation promptly and work with you to resolve it.

International Orders

International orders are subject to the same return policy unless otherwise stated. Any duties, taxes, or customs fees paid are non-refundable.

Processing Time

Please allow sufficient time for returns to be received, inspected, and processed. Refund timelines may vary depending on payment method and location.

Questions or Assistance

If you have questions about returns or refunds, or need assistance with your order, please contact us.

Email:  support@oxclothing.com

We aim to handle every request with clarity, respect, and care.

Policy Updates

OX Clothing reserves the right to update or modify this Refunds & Returns policy at any time. Any changes will be posted on this page.

We encourage customers to review this policy periodically.